FAQ - North Bay Indigenous Hub

Frequently Asked Questions

Who can utilize the available services?

All services will be available to First Nations, Inuit and Métis, without distinction of status, non-status or residence.

Primary Health Care
The Primary Care team will serve the Nipissing – Temiskaming Sub-Region of the NE LHIN. The team will be able to serve up to 5,500 individuals from birth to senior. If you currently do not have a primary care provider, or are currently assigned to a primary care provider but seeking to transition to culturally competent and safe care or seeking traditional health supports, the team will be available to you.

Early Childhood Development and Learning Services
The Childcare and EarlyON Centre will be available to individuals who live or work in the Nipissing District.

How will the new services affect services and strategies already available e.g. Health and Child care services provided by the First Nations Health Centres and the NBIFC; Aboriginal Cancer Strategy; First Nations Mental Wellness Framework etc.

The intent is to improve service coordination and collaboration across municipal, Indigenous, provincial, and/or federally funded health and early child development or learning services for the Indigenous population. The new services are meant to complement not duplicate existing services and to fill existing gaps in the service continuum for the Indigenous population.

How will the Primary Care team ensure the quality of Traditional Services?

Traditional healing practices and processes will be encouraged and fostered within all health programs and services offered through the North Bay Indigenous Hub. The diversity of traditional practices will be respected and the Traditional Services Coordinator will support the traditional healers to carry out their services in accordance with local Indigenous cultural practices.
All services will be documented in the appropriate medical records as per Primary Care policies and procedures. The Coordinator will also develop Policies and Protocols (e.g., for the preparation, storage, and handling of traditional medicines, the role of the Traditional Healer and Traditional Helper, and a Code of Conduct for Traditional Healers) to guide service provision, and serve as a resource for the community, board, staff and volunteers. Client satisfaction with traditional services are regularly evaluated as part of the quality monitoring processes put in place by the Primary Care team.