Privacy Policy

Your health privacy rights in Ontario

Ontario’s health privacy legislation, the Personal Health Information Protection Act (PHIPA), establishes a set of rules regarding your personal health information (PHI). PHIPA gives you the right to:

  • be informed of the reasons for the collection, use and disclosure of your personal health information;
  • be notified of the theft or loss or of the unauthorized use or disclosure of your personal health information;
  • refuse or give consent to the collection, use or disclosure of your personal health information, except in certain circumstances;
  • withdraw your consent by providing notice;
  • expressly instruct that your personal health information not be used or disclosed for health care purposes without your consent;
  • access a copy of your personal health information, except in limited circumstances;
  • request corrections be made to your health records;
  • complain to our office if you are refused access to your personal health information;
  • complain to our office if you are refused a correction request;
  • complain to our office about a privacy breach or potential breach; and
  • begin a proceeding in court for damages for actual harm suffered after an order has been issued or a person has been convicted of an offence under PHIPA.

If you have any questions about your health privacy, please contact the NBIH Privacy Officer.

Your Privacy Officer contact is: Laureen Linklater-Pizzale at [email protected]


Patient/Client Rights and Responsibilities

Right too: informed consent/treatment, respect/dignity, privacy, confidentiality, culturally safe care, etc. Client Responsibilities: respect the centre, arrive for your scheduled appointment/call if you have to reschedule, respect confidentiality of others, etc.

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